Virtual Care or In-Person Session

Bonnie Duarte is allowing for in-person sessions for approved clients only; who are requiring mental health services; these sessions will follow the guidelines of the Public Services Health and Safety Association for Health Care Providers.


Video conferencing is a 2nd option which is PHIPA (Personal Health and Privacy Act) and also to PIPEDA (Personal Information Protection and Electronic Documents Act) compliance.


For In-Person Session

  1. You must complete a mandatory COVID screening questionnaire prior to attending your session

  2. Hand Washing:  Prior to entering my office you must wash your hands for a minimum of 20 seconds, with soap and water, in the onsite washroom located directly across the hall from my office.

  3. Hand-Sanitation: In addition to washing your hands I will also provide hand-sanitizer (with at least 70% alcohol content).

  4. Face-Masks: Face masks will not be required during our visits.

  5. 2-Meter Rule: We will respect the 2-meter physical distancing, so chairs will be placed 2 meters apart (this will take getting use to, but we will manage).

  6. No physical contact at all (e.g handshakes, etc.) during our session.

  7. No paperwork at all will be required or exchanged during our session.

  8. Tissues: You will be provided with a small bag to put any used tissue into, you will be required to take this bag with you at the end of our session.

  9. Cleaning procedures: I will sanitize all potential client contact surfaces between sessions, paying special attention to any areas that a client could have touched while being in the office (such as door handles and tabletops).

Together we can make a difference!

Putting Your Privacy First

During this pandemic, I knew it was critical to remain fully operational; and yet to do this ethically and professionally while ensuring the privacy and security to all of my clients has been a challenge that I didn't have an answer to... Up and until now I did not have a good solution. The transition from moving my practice from private in-person sessions to now fully virtual as required a lot of getting used to, and yet I'm so proud to say that this transition has been 'virtually' flawless (I couldn't avoid the pun :-).  Yet the challenge was still knowing that Zoom was not compliant to Canada's Personal Health Informations Protection Act.


I'm very excited to share that I am moving from the Zoom platform over to OnCall Health. 

OnCall Health is a Secure Medical Grade Encrypted Video Conferencing Services that not only ensures a secure encrypted videos conferencing services but it also allows me to share documents, resources, and files that all satisfy Canada's Personal Health Informations Protection Act (PHIPA) and The Personal Information Protection and Electronic Documents Act (PIPEDA). Hosted on Canadian servers. Please bear with me as I work out the kinks and familiarize myself with this new software. It will be worth it!

 Copyright    2019  Duarte Coaching

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1262 Don Mills Rd

North York, ON M3B 2W7